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The software they use is full of bugs and hard to use. They are out of stock and you only fnd out after you order. This has happened more then once. When they are out of stock they do not tell you right away and you may not know for days when you ask why the product has not shipped.
Great products, but the order processing could be faster I ended up getting a poor rating from a customer who thought their product never shipped. When I contacted the company to ask how to speed up the processing in the future, they gave me a bunch of canned responses and never addressed my questions directly. Use them, but with extreme caution, and build their slow processing time into your shipping policies.
Expensive shipping, incredibly slow processing time, bad support and lots of issues with understocking etc.
I have been using CJ for a long time, and it's a good, reliable service. However, working with my agent, Mandy Lu, has been a nightmare. I constantly have to chase her for updates, and when she responds, the information is vague or incomplete. Unfortunately, Mandy Lu is unprofessional and irresponsible. I would not recommend working with her.
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
I still didn't get the instructions to unlist a product so I could add it back with my price. I had to delete a product from my store because my wasn't added and cj won't let me re add the product.
Sincere sorry for your bad experience. You can "disconnect" the product on CJ. Then, connect it to your store again. Hope it works.
Besides, we don't recommend "unlist" products in your store. Because we will lose the connection between CJ and your store. You can "edit" it to change a price or something else.
If you have any questions, please feel free to contact your agent or us by Email. [email protected] We will try our best to solve your problems ASAP.
Best wishes!
Out of stock problems are an issue with this company. I have not removed the products from my store but have changed their availability to pre-order only and notify the customer when they are in stock.
Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!
Terrible website with an annoyingly clunky and slow interface. I cannot even count how many times I have had technical difficulties between this app and shopify. It took me an entire week of trying to troubleshoot some shipping issues between this app and Shopify and once those were "resolved", my first order took an entire day to actually register on CJ. Also had to deal with whatever a "ticket" is and when I replied to this "ticket" and solved their problem, I was still being constantly prompted by the website to reply to said ticket. Also the lady that messaged me with regards to this ticket was BEGGING for a five star review like she was locked in somebody's basement.
Gildan is good, and Betty also! Thank you for the great support
I had a fantastic experience with CJdropshipping! Doki Huang provided excellent service, was very responsive, and made the process smooth and easy. Highly recommend their services!
Customer service is very good, especially Luna Zhao. She is my agent and helped me with a lot of my problems. Highly recommend CJ!
At the beginning I felt like I knew nothing about CJ, but Luna Zhao explained everything to me in a friendly, helpful way and now I am ready for dropshipping
Amazing Support from Angel at CJdropshipping!
I just want to say a big thank you to Angel from CJ customer service. She was incredibly helpful, patient, and professional throughout the whole process. She answered all my questions quickly and made sure everything was clear and resolved. It's hard to find such responsive support Angel truly went above and beyond!
If you're using CJdropshipping, I highly recommend reaching out to Angel. She's awesome!
Ho ricevuto supporto da parte di Ken. E' stato molto disponibile!
Lanny Wu Best helper ever thanks for everything you do for me and my brand
Alan was extremely helpful and patient throughout the whole process. He guided me and solved every issue I had with professionalism and speed. I truly appreciate his support and highly recommend his service! Thank you, Alan!
I was working with Cucheng. She was extremely knowledgeable and professional. The issue was about their products. I am new to this so Cucheng had the patience to help me understand how everything worked. Thank you Cucheng for all you help. I wish I could give you 100 stars!
Thanks again,
Dave
Really satistfied with the service provided by Max Chen. He somehow finds a way to sort things really quickly
Sorry, I made a mistake in uninstalling it!
Nice
Cjdropshipping platform has made it very smooth to ship out orders and also having a handy assistant to make sure everything is perfect. Thank you Kaycee Chen for the work you have put in.
Amazing experience so far. Angel Li was super super helpful when it came to the agreements. Would highly recommend!!
kribee huang did a gteat job
I had the occasion to work with the agent named Paradise Zhong.
He managed to unlock situations where other agents stucked. Professional, reactive and helpful, that how I could describe him.
I definitely recommand him to work with.
This is the best service for drop shipping my agent Enid deserves 6 stars! I have three stores running through CJdropshipping right now and I am happy.
Very quick service polite person
Pour ma premiere expérience ce fut parfait ! Belle communication, a l'écoute rien à redire avec athena
L'agent qui m'a répondu. Il est très bon car le service a la clientèle de cj est toujours près pour répondre aux appels particulièrement mon agent de service Gildan
Very kind and helpful service. Especially the private agent Ken.
J'apprécie vraiment la bienveillance et la patience des agents du service client CJdropshipping. On sent qu’ils prennent à cœur chaque demande et qu’ils font leur maximum pour apporter des réponses claires et rassurantes. C’est rare de se sentir autant accompagné dans un service client — merci pour cette qualité d’écoute !
送的贼慢，订单2单全都超时了
just want to say a big thank you to Connie Jin for her amazing support! She helped me quickly and clearly with updating the shipping address for my order, and made the process smooth and stress-free. It’s rare to find such helpful and responsive service. Really appreciate her professionalism and kindness. She's a great asset to the CJ team!
Very Quick help from the Agent, Sam Huang! Amazing communication to make it easier for me. An absolute legend.
Alan
He has been really helpful with everything and been patient in explaining everything
Very helpful and responsive service! Elem Miao assisted me kindly and clearly with all the product and pricing details. I'm happy to work with her.
– [forcomfort.store]
Good service from Vject Wang.
Sini is the best! She answered all my questions with patience and made everything so much easier for me. Her support was amazing and very professional. I really recommend CJdropshipping because of how helpful she was. 5 stars for sure!
Bonnie's service was excellent. We were able to solve my problem in just a few chats, and Bonnie took the time to explain everything to me. Thank you, Bonnie!
Great service, especially from Paulo
Great customer support and very fast service. My personal agent, April Wang, is excellent.
Many thanks to Leah for her availability and the quality of the information she was able to give me.
I had the pleasure of using Zoey Zheng's support service, and I am absolutely impressed! Zoey was extremely helpful, friendly, and professional. She took the time to thoroughly answer all my questions and resolved my issue quickly and efficiently. Her patience and dedication to assisting me went above and beyond my expectations. It's rare to experience such excellent service. I highly recommend Zoey Zheng and will definitely rely on her support service again in the future!
I am very satisfied with the service that Agnes provides me.
Outstanding service! Quick, Professional, and super friendly. Will definitively return. Thanks to Connie JIN
Ottima esperienza, l'assistente Bonnie è stato molto efficiente e competente nel spiegarmi tutto quello che gli chiedevo. Spero di essere seguito ancora da lui perché mi sono trovato molto bene
Billy is an exceptional CJdropshipping agent! He communicated effectively and ensured that all my concerns were addressed promptly. I was having an issue, and he went above and beyond to help me resolve it quickly and efficiently. His professionalism and dedication to customer satisfaction truly stand out. I highly recommend Billy for anyone looking for outstanding service and support. Keep up the great work!
Je donne 5 Étoile à un agent de cjdropshipping nommé (Bean) car il m'a bien aidé et surtout patient et disponible.
I have just started on CJdropshipping and the service is really excellent. The agents are pleasant and polite and that's a pleasure. I hope I'll be happy in the future and that they'll be able to find me better prices. I'd definitely recommend it!
Arina Dong is very good to work with. Solved my problem on editing and updating products within minutes. She was incredibly helpful in assisting me with updating and editing my product order, and her clear explanations made the entire process smooth and stress-free. Very good customer service!
Great app to use for beginners. And also very nice and fast customer chat! Billy my man!!
Billy beste Hilfe Klasse Arbeit!
I don't usually leave reviews. My agent, Lene, is very friendly, fast and efficient. You can feel the level of training, maybe a lot of experience working with clients, maybe both, in any case I like working with her very much.
Kaycee Chen is a amazing Agent. I had issues with my supplier and she managed to solve the issue in minutes. Her communication is top tier and I like the fast responses. Highly appreciate the service.
Thank you and Jolie for your fast and efficient service! I can count on you!
Thank you for all the information which is very useful! “Sabrina Liu” very good agent of CJ! THANKS!
Enid Dong is very easy to talk to, he is very helpful and quick to respond. I am glad I came in contact with him. nice to talk to the same person all the time so the problem is solved quickly and easily ❤️
Jolie has been so so so helpful she cleared all my doubts and effortlessly solved all my issues. Thank you!