CJdropshipping: Much Faster

Voici l'incident : j'ai reçu un email de mon client m'informant que son colis n'était toujours pas arrivé, après deux semaines. J'ai payé pour une expédition rapide censée arriver en 12 jours en mars (3 jours pour le traitement et 7 jours pour l'expédition vers la France). J'ai contacté le service client de CJdropshipping, et on m'a répondu que le colis était en transit. Je leur ai fait remarquer qu'il aurait déjà dû être livré et j'ai exigé des explications.

À ma grande surprise, j'ai appris que CJ avait réceptionné le mauvais produit. Il a fallu du temps pour recevoir le bon produit, ce qui a entraîné un retard, et on m'a informé que le colis serait livré dans environ une semaine, si tout va bien. À aucun moment, malgré la connaissance de l'incident, CJ ne m'a informé par email, ce qui m'a empêché de prévenir mon client et de limiter les conséquences.

J'ai alors exigé un geste commercial, notamment un remboursement des frais de livraison, car je devais aussi faire un geste envers mon client. Le service client de CJ m'a répondu qu'il serait préférable de stocker les produits chez eux pour éviter ce genre de problème. Mais j'ai plus de 700 produits dans ma boutique, et mes commandes sont aléatoires. J'ai insisté pour avoir une compensation, et après 48 heures, on m'a proposé une réduction de 3 $ sur ma prochaine commande, à condition de dépenser au moins 10 $. J'ai cru à une blague.

J'ai insisté encore pour un dédommagement digne de ce nom, et ils ont finalement proposé une réduction de 5 $ sur une commande de 20 $ ou plus. J'ai refusé cette offre, c'est totalement inacceptable. À cause de CJ, je vais probablement perdre mon client, et c'est déjà le deuxième incident en deux semaines. Je ne comprends pas tous ces avis positifs, j'ai l'impression qu'ils sont fictifs, car la réalité est bien loin de ce qui est promis.

Here's the incident: I received an email from my customer informing me that their package still hadn't arrived, after two weeks. I paid for expedited shipping, which was supposed to arrive in 12 days in March (3 days for processing and 7 days for shipping to France). I contacted CJdropshipping's customer service, and they replied that the package was still in transit. I pointed out that it should have already been delivered and demanded an explanation.

To my shock, I learned that CJ had received the wrong product. It took time for them to get the correct product, causing the delay, and I was told the package should arrive in about another week, if everything goes well. At no point, despite being aware of the issue, did CJ inform me by email, preventing me from notifying my customer and mitigating the situation.

I then demanded a commercial gesture, specifically a refund for the shipping fees, as I also had to make a gesture to my customer. CJ's customer service replied that it would be better to stock the products at their warehouse to avoid such issues. However, I have more than 700 products in my shop, and my orders are random. I insisted on proper compensation, and after 48 hours, they offered me a $3 discount on my next order, provided I spent at least $10. I thought it was a joke.

I insisted again for a proper compensation, and they finally offered a $5 discount on a $20 or more order. I refused this offer; it’s completely unacceptable. Because of CJ, I’m likely to lose my customer, and this is the second incident in two weeks. I don’t understand all these positive reviews; they seem fake because the reality is far from what’s promised.

I'm really impressed by the level of service provided. July Chan was incredibly helpful, fast, and professional throughout the entire process. She answered all my questions clearly and made everything smooth for my store. Highly recommend this app, especially if you're lucky enough to work with July!

Great products and sourcing. My personal agent Alley is absolutely amazing. She's knowledgeable, friendly, extremely helpful and is always a pleasure to work with. She's a vital part of my business's success ✅️

This app is effective. The people are friendly and very responsive. You don't have to deal with individual sellers; you only communicate with CJD. They work 24/7. So, no matter the time difference, you would find someone to respond to your question or request.
A special shoutout to our agent, Sam Huang, who is quick to respond and incredibly helpful. She consistently secures us the best possible discounts from suppliers, which makes a big difference for our business.

Cj drop shipping fulfilled almost all of my order, it is easy to use and transparent. The agents are responsive to my message and solve my issue quickly. TQ CJ

⭐⭐⭐⭐⭐ Exceptional Service from Bonnie at CJ Dropshipping!

I've been using CJ Dropshipping for a while now, and I have to say that Bonnie has been an absolute game-changer for my business. She is incredibly helpful, responsive, and always goes the extra mile to ensure everything runs smoothly. Whether it's finding the right products, handling order issues, or just providing top-notch support, Bonnie is always there to assist with a positive attitude.

Her professionalism and dedication make the entire dropshipping process so much easier and stress-free. I truly appreciate her efforts and highly recommend CJ Dropshipping—especially if you get the chance to work with Bonnie!

Thank you, Bonnie, for your outstanding support!

I just have to say – Doki is an amazing agent!

Even during the Spring Festival, when almost everything in China shuts down, she still did her best to reply whenever she could. Not once has she ever told me ‘no’ to a request. If something seemed difficult, she always found a way to make it work.

What I love about working with her is that she doesn’t just do her job – she thinks ahead, looks for better solutions, and genuinely cares. You can tell she’s a good person – honest, smart, and always eager to learn and grow.

At the end of the day, in eCommerce, your agent is one of the most important things. There are always challenges, always unexpected situations, and having someone like Doki who actually cares about your success and puts in the effort makes all the difference.

CJ Dropshipping as a platform is already great, especially for dropshippers, but honestly? The real cherry on top is having an agent like Doki. Highly recommended! ⭐⭐⭐⭐⭐

I'm still new to CJ Dropshipping, but my experience using the app has been very pleasant. Most of that is thanks to my agent, Jade, who has been incredibly helpful, super quick to respond, and fulfilled all of my requests and questions in no time. Would definitely recommend this app and Jade as an agent!

Joean Gu was incredibly responsive and made the entire sourcing process smooth and stress-free. His attention to detail and commitment to quality truly set him apart—highly recommended!

CJdropshipping has made my dropshipping business much easier. Lots of products to choose from, fast shipping especially from their US warehouse, easy to connect with my Shopify store, helpful support team especially agent Kate Zhao, she is very helpful and responsive. Always answer my questions and fullfil my request and last but not least, I love the sourcing feature, they can find products I need

Highly recommend if you want a reliable dropshipping partner!