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The new MCF/BWP has been a huge game changer for product management, customer experience and order conversion rate.
Thank you so much for your review. It's great to hear that Buy with Prime and MCF have been helpful to your business!
As an office gadget store owner, offering a seamless and reliable checkout experience is key to keeping customers happy. Buy with Prime has been a fantastic addition to our store, allowing shoppers to check out with their Amazon Prime benefits, including fast shipping and easy returns. Since integrating it, we’ve seen an increase in customer trust and conversions!
Thank you for taking time to write your review. We are happy to hear about your positive experience using Buy with Prime!
These are my thoughts on Amazon's warehousing and shipping plugin for Shopify. I've been using it for about a week or so. I have around 10 products on Amazon, which is fine. However, when people purchase a product on our website, the shipping cost, for a $20 to $40 product, runs about $9. That's pickpack shipping, maybe a bit over $9.
Now, here's the big problem besides the fact that low-cost items are really bad to ship through this MCF program. The main issue is that on your own website, you have a variety of products. Sometimes people will buy two of one product, three of another, and four of a fourth. So you might have four different products in the shopping cart. When it's sent to Amazon, instead of picking, packing, and shipping all four in one package, they might ship the four items in four different packages. This costs you four different shipping amounts.
Rather than saving on shipping like a normal pickpack shipping warehouse would do, with Amazon you can't save on shipping. They will ship it out, but they will charge you shipping for each product. It's kind of horrible. If a customer orders 10 products, Amazon could split that into four different packages and you'll pay for the four different charges on shipping. Instead of one box with all 10 products, you're now paying four different shipping charges for the one order. It's pretty crazy.
If you sell one product on Shopify that's over $40 and have it in Amazon for over $40 too, then you might be okay for one product. But if people buy in bulk from you, you'll be eaten alive by the charges that come with pickpack shipping. If they split up the shipment into two or three shipments, you'll pay for two or three separate shipments.
I'm learning that it's not cost-effective if you have lots of products on your website and ask Amazon to ship a bundle of stuff because they'll separate it into different packages and you'll pay way more in shipping than if you did it in-house or had one warehouse where things get shipped from.
Amazon is great for selling on Amazon because people like Prime. But it's horrible to use as a warehousing source because of the many multiple packages and fees associated with them that can be generated from a single order on your website. You have to be very careful what you use MCF for. If it's a pricey product over $40 and you only sell that one item, it might be fine. But if you're selling products between $2 to $20 or have lots of products and people typically buy several at once from your website, you won't be happy because Amazon can split those shipments up and you'll face many shipping fee costs eating away your profit.
Initially, I thought this would be a life-saving, game-changing tool. But after using it for a week or two, I'm realizing I'm paying way too much in fees for packages sometimes split into multiple shipments.
Lastly, there are times when people purchase four different products and Amazon only fulfills one of those products. On Shopify, I still have to manually fulfill the other three. Even if you have inventory in Amazon and there's no configuration in the app or on Amazon to tell them to do all or nothing.
If they only have one product in their warehouses and can only ship that one product because Amazon splits up your inventory across different warehouses, they should at least inform you if they can't fulfill the whole order so you can decide whether to cancel or proceed with partial shipment.
Shopify and Amazon's warehousing solution is very limited and costly. I don't recommend it if you have lots of products or many products under $20 because the overwhelming shipping charges will eat up any profit.
Anyway, I hope Amazon gets this fixed or provides a way to have a solution that makes shipping multiple products through them profitable.
Thank you so much for leaving a very thorough review. We appreciated that you were taking the time to provide your feedback with us. Regarding your concern about how we split shipments and charge merchants, there might be some misunderstanding. Based on the multi-unit order scenario you described, the charges for that order should be based on a total UPO of 10, regardless of how Amazon splits the shipments. If you experienced different charges than expected, we would like to review the charges of that order and make it right for you if there are billing errors. Please expect one of our team members to reach out to you through email soon.
TOTAL SCAM DO NOT INSTALL! It's a way to steal your customers. Not only do they have no way to add your brand referral code (because why would I pay Amazon a referral fee when I'm using my own website to direct my own traffic- ARE YOU SERIOUS?!?!), customer service won't even let me request the feature.
You are better off creating your own link with the brand referral code and adding it to your website, DO NOT LET THEM STEAL YOUR CUSTOMERS WITH THIS APP!
Hi Stamen, thank you for taking the time to leave a review. It seems there may have been a misunderstanding about our program. Buy with Prime is designed to help brands grow your direct-to-consumer (DTC) business and increase customer conversion by offering fast, free delivery on your site. Shoppers should check out using the Buy with Prime button on your DTC site, not on Amazon.com. As such, the brand referral code is not meant to be added when using Buy with Prime. We'd be happy to assist you with any further questions, please sign in your Buy with Prime account and contact our team!
Since I started using Buy with Prime, I see more sales coming in to my Shopify store. I like how I can offer Prime-like checkout and shipping experience to my customers as a small business owner. The app is pretty easy to use as well.
Thank you so much for your review! It's great to hear that Buy with Prime has been helpful to you.
It was easy to integrate, and the checkout process runs smoothly. Plus, offering fast and reliable shipping with Prime gives my store an edge, especially when competing with larger retailers. As an entrepreneur managing everything myself, this app has made it so much easier to provide a premium shopping experience without additional effort.
Thank you so much for your review. We are happy to hear about your positive experience using Buy with Prime!
We’ve had a deeply disappointing experience with this app. Despite submitting multiple tickets regarding display issues, the responses have been unsatisfactory. The most recent reply suggested that we are missing some CSS; however, the app fails to show any output, even without CSS.
The Amazon Reviews app has some straightforward customization options available; why doesn’t Amazon Prime? After months of trying to resolve these issues, we feel like we’re going in circles with no clear resolution or accountability from the support team.
In today’s tech landscape, an app should be plug-and-play. Given Amazon’s vast resources, it’s unacceptable that we have to jump through hoops for something as basic as CSS functionality, which is obviously not the reason the app doesn't print ANY output!
We’re left wondering if there are any plans to address these ongoing issues. Overall, this has been a very unsatisfactory experience
Thank you for taking the time to leave a review, and I am sorry to hear about your experience. I am aware that our Support team had multiple correspondence with you and eventually helped you get set up on the widget instead of the Shopify app. I wanted to let you know that we have shared your case and feedback with our Product team so that we can continue to improve the product experience for merchants like you. Again, thank you for choosing Buy with Prime!
What a PAIN THE ASS, Yeah, and try getting tech support. I have yet to have had any luck with Amazon's tech support. Amazon is quick to charge money for the privilege of being on their platform, ignoring the fact that you are paying for that privilege. Trying to get support for their easy-to-integrate Buy With Prime (it isn't easy) is a trip through hell. I'm not sure if Amazon is trying to help Shopify store owners or just taking their money and abandoning them. I believe Amazon wants to take our money and leave us to figure out what's happening; why aren't the buttons showing up? Why aren't there blue checkmarks? I say this because their technical support SUCKS.
Anyone with any sense should save their money, and not use Amazon.
Thank you for your review. It seemed that you have reached out to our Support team to resolve your issues and our Support team has provided instructions. Since we haven't heard back from you, we hope to connect with you again and resolve your issue as soon as possible. Please create a case with our Support team. We highly recommend getting on a call with us so we can guide you step by step.
The merchant name appears to customers on the payment invoice as follows (My Store Admin) I have modified it but in vain. Also there are several technical problems. As usual Amazon has devastating technical problems
Thank you for your review and bringing this issue to our attention. Our team has looked into it but we would like to gather more information from you. One of our Product team members have reached out to you directly but haven't heard back. We hope to resolve your issue as soon as possible.
It was easy to set up on our site and works as intended. The Buy with Prime team has also been helpful with questions that came up during implementation. We like that it displays the expected delivery date to shoppers on our product pages. Since its implementation, we've noticed a conversion uplift on our site.