Auto DS: AI Dropshipping & POD

AutoDS has completely transformed the way I manage my dropshipping business. The platform is incredibly user-friendly, and the automation tools save me so much time and energy. From product importing and price monitoring to automatic order fulfillment and tracking updates—it handles everything smoothly.

Updated Review – April 12, 2025

This is my third update to my review of the Shopify AutoDS app. I first posted on March 11, followed by a second update on March 31. I've been using AutoDS for over four years. It used to be a reliable automation platform, but the last couple of months have been the most difficult I’ve ever had with the service.

It began in early February when I noticed some of my product listings on Shopify had lost their main images. At first, I assumed it was an isolated glitch. But as I kept browsing through my site, it became clear this was something much worse. Main product images and in some cases, all images were silently disappearing from live listings. There was no alert, no system log, no way to know when it happened. I only discovered it by accident, and it turned out to be affecting dozens of products.

That kind of silent failure is incredibly damaging. It impacts SEO, kills ad performance, and destroys customer trust. And when you manage a large catalog, manually checking every listing becomes a nightmare.

I reported everything in detail to support screenshots, recordings, and product IDs but was met with the same generic response over and over: “We’ve forwarded it to the developers.” No timeline. No fix. No real communication. Days turned into weeks.

Eventually, I couldn’t afford to wait any longer. I spent entire workdays manually re-uploading images one listing at a time. After two exhausting days of work, support told me that since I had already started fixing them manually, the developers suggested I just continue and assured me the issue wouldn’t happen again.

A few hours later, it happened again.

More listings lost their images while I was still mid-way through manually fixing them. Two full days of work down the drain. It was clear nothing had been resolved.

This issue has dragged on for over two months and has made it nearly impossible to run my business properly. I’ve had to manually audit my store over and over, constantly putting out fires instead of focusing on growth. AutoDS was supposed to simplify operations, but instead, it introduced ongoing disruptions I couldn't anticipate or control.

Although timely, other issues like auto-orders getting stuck, being charged for credits that didn’t appear, and failed orders were eventually resolved, but they still added to the time and energy I had to spend just keeping things afloat.

Support replies quickly, but most responses feel automated or surface-level. After months of unresolved issues, confidence in the platform has dropped significantly. I’ve provided clear documentation, consistent follow-ups, and every opportunity for the team to resolve the problem, but without transparency or accountability from the developers, it’s been incredibly difficult to keep my business running smoothly.

I’ll continue updating this review weekly until the issue is fully resolved. At this point, it’s the only way I can ensure ongoing visibility and accountability for a problem that has caused lasting damage to my business.

Very happy with this App so far. Not everything works perfectly everytime, but the support via chat & mail is amazing and seems to be there 24/7 which is just what I need to do my online-business. Great response time also on weekend-days!

I highly recommend this app. Coming from a background in support for web & mobile apps, this team did it right and the information is easy to find and easy to understand. Take your time and look at everything they have to offer because the features are all over the place.

AutoDS is a game-changer for dropshipping! The platform is user-friendly, packed with automation tools, and makes product sourcing, pricing, and order fulfillment seamless. It saves so much time and effort, allowing me to focus on growing my business. Highly recommended for anyone looking to scale their eCommerce store efficiently

Edit April 28th: After writing this review I was contacted by the company who then offered me the refund, along with a free month if I wanted to use their service again along with one on one support. Their solution to the issue was satisfactory but I do think the refund should've been given without needing to write the review.

If I could give this app zero stars I would. When I first installed the app it never worked as advertised and none of the items could actually be successfully purchased from my store. I then deactivated my account and the month after was charged a "usage" charge .. on a deactivated account. I then contacted support to request a refund as I don't know how there would be any usage on an inactive account and they denied the refund request and said that I said my account was deleted (I didn't, I said it was cancelled IE. Inactive) and they recommended I deactivate my account to ensure I do not get invoiced anything further. Even though my account is already inactive... Horrible customer service and obvious billing issues on their system, charging inactive accounts for usage charges.

A year ago this app was good, now a days the app has a lot of problems, and nothing has been solved.
can't update inventory and prices, can't edit items, images are disappearing, no update from source suppliers, the app is shows wrong inventory which considered very risky for drop shipping,
the support just sent all these issues to their engineers and it has been 70 days and they are still done NOTHING.

Very Bad,

Key Points Regarding Refunds:

Generally Not Allowed:
"Refunds for payments made for subscribing into periodic AutoDS' subscription plans are generally not allowed or available..." This is the primary statement.

Exceptions:
Mandatory Under Applicable Laws: Refunds are possible if required by law. This depends on your location and consumer protection laws.
AutoDS Discretion: AutoDS may approve refunds on a case-by-case basis. This is entirely at their discretion.
Fees: Even if a refund is granted at their discretion, they can deduct up to 15% in fees, plus any fees charged by the payment processor.
Cancellation: You can cancel future payments by terminating your user account. This stops future charges but doesn't guarantee a refund for past payments.

Chargebacks Waived: By registering, you've agreed not to request a chargeback from your credit card company. If you do, they expect you to contact them first to resolve the issue. If they find your request justified, you may be entitled to a refund as legally required.

Third-Party Purchases: AutoDS is not responsible for refunds on products purchased from third parties through their platform. Those are subject to the third party's policies.
In Summary:

AutoDS's policy strongly discourages refunds. Your best chance of getting a refund is if:

Your local laws require it. Check your consumer protection laws.
You can convince AutoDS that your situation warrants a discretionary refund. This will likely require a compelling reason and may still be subject to fees.

What to Do If You Want a Refund:

Review Your Local Laws: Research consumer protection laws in your jurisdiction to see if you have a legal right to a refund in your situation.
Contact AutoDS Directly: Explain your situation clearly and politely. Provide any relevant information to support your request. Be prepared to negotiate and potentially accept a partial refund with fees deducted.
Document Everything: Keep records of all communication with AutoDS, including dates, times, and the names of representatives you speak with.
Consider a Chargeback (as a last resort): While you've agreed not to, if AutoDS refuses to cooperate and you believe you have a legitimate claim (e.g., fraud, non-delivery of service), you could attempt a chargeback with your credit card company. However, be aware that AutoDS may dispute the chargeback, and your success is not guaranteed. Contact AutoDS before initiating a chargeback, as per their terms.

Good luck!

AutoDS has been a game-changer for my store! Super easy to use, saves me tons of time, and the support team is always helpful. Highly recommend!

Do not recommend the use of this app or platform. So far, they have taken more than $500 AUD and refused to fulfill my customer's order after multiple attempts to fix this; I had no choice but to be refunded so I could pay my customer back. Auto Ds does not communicate refunds; they take the money. It is best to understand their terms and conditions, which are up to 15%. Still, they took the complete 15%, costing me $150 USD, without making a sale, and then fees from the transfer. It's been the most expensive first experience with this company. Customer service is all over the place. You never get to speak to the same person, so that is where my issue stemmed from. Very frustrating and very upsetting, and I wouldn't trust this platform.