AutoDS: AI Dropshipping & POD

Yvonne did a very good job of answering my questions and pointing me in the right direction for training since I am brand new to AutoDS and drop shipping. I still have a question that she forwar to billing that is yet to be answered. that's the reason to a 4 star review.
I hope that the rest of my time with AutoDS and their customer support will be the same experience.
We'll that didn't work out well. I canceled my subscription less than 1 hour after viewing the site and I am in limbo at this point. I paid a full year and did not receive the discount that was advertised and now not getting a response for a full refund. I had a 14 day free trial so we shall see!!
I lowered my rating due to the issues. Also got up sells once inside the app. I thought I had paid for them, but they were blocked out!

their customer service is on point and they assist requests so well and quickly, absolute queens as always

an amount has been deducted from my account without using the app via Shopify. Dorina (AutoDS team) contacted me to report this inconvenience, and I was refunded. I appreciate her professionalism. Personally, I unsubscribed because I couldn't import my items from Alibaba to Shopify. I was even using links, but I couldn't find my niche. I was only offered AliExpress items.

this app Charges for literally everything they advertise! Every add-on cost you...and all those things they advertised we services/add-ons they charge for. those fees could get ridiculous and you need them if you want a fully auto mated system. the price they charge for the initial sign up is just to access more charges. they charge you to integrate you TikTok just to watch product videos that you can just click open another window and get the same results.

It’s incredible how much they value our business. They always respond within a few hours with accurate and helpful answers.

"I had the pleasure of working with Christina from AutoDS, and I can confidently say she was extremely helpful. She went above and beyond to address my questions and made sure I had all the information I needed. Her professionalism and patience stood out, and she made the entire experience smooth and stress-free. I truly appreciate her support and highly recommend her assistance to anyone looking for reliable help. Thank you, Christina!"

Let me know if you'd like any changes to this!

DO NOT USE THIS. USE "DSERS" INSTEAD FOR FULFILLMENT.

1. They charge you a 5% "credit card fee" every-time you top you your account to pay.
2. They charge you like $0.6 every order.
3. They STILL charge you 5-10% extra for the product vs if you were to purchase it yourself on Aliexpress.

Im not done yet.

I had to REFUND 100+ orders on Black Friday because AUTODS provided me with faulty tracking numbers which showed "Abnormal" status so I assumed they weren't getting shipped out. They were... but it was too late because I had already refunded the customers since it has been 20+ days since when I ordered.

AGAIN. DO. NOT. USE. THEM. USE "DSERS"

I've been using AutoDS for my dropshipping business, and it has significantly transformed the way I manage my operations. This platform offers an incredible suite of tools that automate everything from product sourcing to order fulfillment.

Update:

AutoDS is a SCAM. Full stop.

What happened to me over the past couple of months was beyond frustrating — it was straight-up deceptive. I'm writing this after years in e-commerce and automation tools, and I’ve never experienced anything as shady as this.

It started with a critical issue: product images began disappearing from live listings on Shopify. Main images. In some cases, all of them. No warning. No system log. No way to detect it unless I caught it by accident — and I did. What I found was dozens of listings completely broken.

But that wasn’t even the worst of it. Around the same time, I completely lost the ability to manage my listings. I couldn’t update product prices, edit descriptions, or replace broken images. And this happened during a critical period where I urgently needed to update pricing across multiple SKUs. For over a week, the platform was effectively dead — a frozen shell that left me locked out of my own business.

I contacted support immediately and explained everything in detail. They told me it was forwarded to the dev team. I followed up two days later — no progress. I contacted them again — same answer. I even went through the Renew Token process they suggested, hoping it would fix the sync issues. It didn’t.

Then they asked me to fill out a refund request form — and to do so, I had to enter an additional email. That same email was later used to create a new AutoDS account without my consent. No confirmation, no opt-in, no message asking permission. Just — boom — new account created, and the spam started flowing in. This alone is a major violation of privacy and data protection standards.

And here's the cherry on top:
– I had paid over $200 upfront for a yearly plan
– When I asked for a refund, they said no
– They only returned about $50 — the balance from my product sourcing wallet
– They also withheld 15% as a “processing fee,” something I was never warned about
– I now get emails from an account I didn’t create, and the only way to unsubscribe is to log in — which would reactivate the entire mess

This is deliberate. This is manipulative. This is scam behavior.

Add to that the months of lost time manually fixing broken listings, the complete lack of transparency from their dev team, and the generic, robotic support replies — and you get a company that doesn’t just drop the ball. They throw it into traffic and tell you to chase it.

After everything I’ve been through — I’m honestly just relieved I left.
AutoDS is not a partner. It's a liability.
Scammers, blockers, and business-killers. Avoid them.

The support is helpful. The app itself could have more structured guidance on how to set things up.