Ako Loyalty Retargeting CRM
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The customer service is awesome and highly responsive, providing detailed and valuable information for us to start our first Retargeting campaign!
Great team to answer all your questions, with a one on one video session! Very easy to install and in seconds, this can be loaded and working already. First day, it was everywhere and everyone saw it. Trying to see how effective the app is after day 1.
讚讚的服務 推推好用^^
Unfortunately this app has declined dramatically in quality. I had it in 3 stores. Now is almost useless (I just keep it in one site and I’m planning to killing it in 2 weeks). Support is terrible, they never where able to fix the problems, answers where 3-4 days for a funny pointless email. if you install the app in a new store you will find that doesn’t work. Why pay such a high fee when you end doing 90% of your campaigns in ads manager?
Great App just started using it but easy to load and use. Hopeful it will work well for us. Will report back in a couple of weeks with the results.
After setting up a campaign, based on the basic carousel style suggested by the app, Facebook disabled our ad account so now we can't run any ads through this app or directly through FB. I have reached out to FB with no response yet, approaching 24 hrs. Frustrating to say the least. Obviously, I cannot recommend this app.
[Update] Your Facebook ad account has been reactivated by Facebook team on Oct. 25 successfully. We also appreciate your feedback! Showing the tips about Facebook ad policy while creating ad messages will much prevent the ads from being disabled. We look forward to helping your next retargeting campaigns!
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We're sorry for the Facebook's ad account issue you're facing. Sometimes it may need a while for their team to resolve the ad violation issue. We've also reached them for further investigate your ad situation. Our team will work further with them and reactivate your temporary disabled ad account as soon as possible. I appreciate your patience.
Since there is a bug and you dont dare answering to emails (sent 10 days ago btw), here is my one star review to receive the support I actually need :).
Scam. Attributed over $250 sales to retargetting on Monday. I didn't have one sale all day. More than likely pocketing the supposed ad spend. Do not recommend.
Installed on Friday, had an issue connecting my Facebook Ads account. I messaged support on Friday. It's now Tuesday and I've not heard back. In this day and age, I expect much quicker customer service. The app may well work well, but based solely on the lack of customer support, I have to give 1 star.
We're sorry for replying late. Like we mentioned in the email, there's a technical issue from Facebook system when connecting Facebook accounts. We are now actively communicating and solving the issue with Facebook team. We apologize for any inconvenience this may cause. I appreciate your understanding. Thanks for your feedback.
Super easy to install! Too early to comment on the results as i just got the app, will come back later for that.