Ako Loyalty Retargeting CRM
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Please!!!! somebody from this app reply!!!!!!!!!!!!!!!!!!! I need help! worst client service EVER. Please I need you to stop running adds. I have uninstall this app a long ago and campings are still running and charges keep going. Please HELPPPPP!!!!!
Thank you for your review. We're sorry for replying late. Your retargeting campaigns were running pretty great in the first few days! To keep the conversions going, you can create a traffic campaign for reaching more prospects at the same time!
For the payment, if you reinstall the app, you'll select a new plan. However, the new Shopify application charge will replace the existing/previous one, so you won't be charged by the system twice during the same period. Please let us know if you have any further questions. I'm here to help! :)
Hi! I'm so angry!!! I spent ca. $500 with this app and I haven't buyers!!!!!!! This app work very bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks for your feedback, Regina. We're sorry for hearing it. We have further looked into your retargeting campaign and found that your daily budget was set a bit too high. Since Facebook retargeting ads only deliver your ads to the audiences who have browsed or engaged with your website, you only need to set €5 to €10 per day to convert your website visitors. Other types of Facebook campaigns need higher budget instead.
To create a more effective retargeting campaign, we highly recommend that you can try our suggested budget and also run a traffic campaign at the same time to bring more potential customers back to your online store. These audiences will be well collected and then converted by our retargeting campaigns more efficiently.
Please let us know if you'd like to talk further with us. We will provide more suggestions on your retargeting strategy. Hope we can optimize your campaigns and help you convert more visitors into customers soon.
No customer service. They simply do not answer chat or emails even if it is urgent. No feed update, meaning the products advertised are old.
Stay away!
Hi Guilherme, thank you for your review.
We have checked that your product catalog feed are active and sent the product catalog link via email 2 days ago. In the page we provided, you can see that your products are live and updated from Shopify to Facebook on a daily basis. Please let me know if there's any additional information that I can help you with! Thanks.
Unfortunately this app has declined dramatically in quality. I had it in 3 stores. Now is almost useless (I just keep it in one site and I’m planning to killing it in 2 weeks). Support is terrible, they never where able to fix the problems, answers where 3-4 days for a funny pointless email. if you install the app in a new store you will find that doesn’t work. Why pay such a high fee when you end doing 90% of your campaigns in ads manager?
After setting up a campaign, based on the basic carousel style suggested by the app, Facebook disabled our ad account so now we can't run any ads through this app or directly through FB. I have reached out to FB with no response yet, approaching 24 hrs. Frustrating to say the least. Obviously, I cannot recommend this app.
[Update] Your Facebook ad account has been reactivated by Facebook team on Oct. 25 successfully. We also appreciate your feedback! Showing the tips about Facebook ad policy while creating ad messages will much prevent the ads from being disabled. We look forward to helping your next retargeting campaigns!
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We're sorry for the Facebook's ad account issue you're facing. Sometimes it may need a while for their team to resolve the ad violation issue. We've also reached them for further investigate your ad situation. Our team will work further with them and reactivate your temporary disabled ad account as soon as possible. I appreciate your patience.
Since there is a bug and you dont dare answering to emails (sent 10 days ago btw), here is my one star review to receive the support I actually need :).
Scam. Attributed over $250 sales to retargetting on Monday. I didn't have one sale all day. More than likely pocketing the supposed ad spend. Do not recommend.
Installed on Friday, had an issue connecting my Facebook Ads account. I messaged support on Friday. It's now Tuesday and I've not heard back. In this day and age, I expect much quicker customer service. The app may well work well, but based solely on the lack of customer support, I have to give 1 star.
We're sorry for replying late. Like we mentioned in the email, there's a technical issue from Facebook system when connecting Facebook accounts. We are now actively communicating and solving the issue with Facebook team. We apologize for any inconvenience this may cause. I appreciate your understanding. Thanks for your feedback.
I gave this app a go for a few days and got zero return and only two add to carts. I followed the recommendations and did what the app asked. After the first 36 hours I reached out to customer service to ask if there is a way for me to optimize within the app. Days later they still have not responded. Who knows if they ever will. This is especially infuriating since they advertise a 1 on 1 Facebook consultation. Not only did I not get my 1 on 1 but I couldn't even get a response to my email asking for help. They don't care enough to even respond to customer inquiries.
Thank you for your review, Ian! We're sorry for the delayed responses due to a technical issue in our support system. We've checked your campaigns. You have Prospect Targeting campaign that reached the potential customers that have interests in your products. Also, your Website Visitor Retargeting campaign will start converting those visitors into customers in coming weeks.
We do have a 1-on-1 session for Facebook ads consulting. The information is from our welcome email and we'll send you the follow-up emails as well!
Again, we apologize for any inconvenience it may have caused. We're looking forward to serving you again and helping you troubleshoot your settings. :)
謝謝Joanne即時指導操作與設定很適用
Joanne from the staff is exceptionally helpful and always eager to find solutions for us. Additionally, the app is incredibly user-friendly. I highly recommend it!
Akohub has designed the membership system's features perfectly and continues to strengthen its focus on localization applications!
Whenever I raise an issue, they proactively resolve it and consistently track my subsequent status.
Especially Joanne Chai, she is the best service I have ever encountered in my life! Always actively helping me solve problems, not only limited to the services they provide but also assisting me in resolving issues encountered when using Shopify again.
Whether you are a Taiwanese business or not, I highly recommend using Akohub's services!
'm grateful to Kelly for her invaluable help and for introducing the social login feature, which has greatly enhanced the convenience and richness of my store!!!!!
Ray was very helpful and helped me with setup. Fingers crossed the campaigns will work well. Highly recommend!
Great App Great team that is always very helpful and answers very fast They helped me understand better how this works many Thanks
Thank you for your review! We hope you convert your website visitors into customers and gain more sales easily. Please feel free to let us know if you need any help. :)
Had some teething problems in the beginning, but Ryan has been very supportive and everything is now resolved.
I have just created the first campaign so too early to tell the results but once the bug issue was resolved it was very quick and straightforward to create,
Thank you for trying our custom retargeting campaigns! We've noticed that you were facing some technical issues from Facebook while using our app. We apologize for the delayed response. Now our technical team has already resolved the issues for you. You can feel free to create a new campaign and retarget your website visitors into customers!
Giving this app to try to convert my visits into actual sales. Will update my review once I get results.
So far so good... Just started it and it seems to do what they imply, hopefully get some sales out of my new store!
I love the simple user interface in Ako. Easy to retarget. Although I am still at the measuring stage of my campaigns. Will need to see how well these campaigns perform & I'll do an update on this review then.
Checking this app out on our shopify. Wish us luck. will update this review whenever our trial is up !
thanks to this app my sales have increased by 10%. I had to share the results with everyone this app is great!
I am currently writing this review to extend my free trial. I will update my review based on performance.
Simple to set up. Easy to use. Excited to see this in action as FB ad retargeting can be a real challenge,
I just installed this app and it looks great. Really easy to set up and run your first campaign. Looking forward to see the results soon!
I love the idea, I have been looking forward to finding such an app . I anticipate quick results!
Have just installed this app, lets see how it goes. Installation was easy and straight forward. Have high expectation from it.
We are really having a hard time doing conversions. It would help if this retargetting app would really drive us sales. It is a shame that I can't rearrange the items I can put on the ad but I guess I'd change that in FB's business manager and also the span of time I'd be running the campaign
Super good service from kevin. It is a great app. It is a great app to use, if you want to retarget back to your shoppers
Very easy to operate. Just operated it but it is probably good. It will probably work fine but I can't say yet. It is obv a super early review.
I've just made my retargeting ad, hope it will be good, i will update later on the results. fingers crossed :)
Thierry app help me To grow hamster my empire thank you so Muuuuccchhhhhh for this app !?............
Really easy to set up, which is great as I was not sure what I was doing! Will wait to see the results!
Very easy and straight forward. I like how you can choose what products to display. Many other Re-target apps are not user friendly. This app makes things easy.
great app! will see how it performs we just installed it on our store. Looking forward to seeing the results.
I love how easy this app was to use it. Just started out tho, love to see how this app gotta bring me sales!
I'm trying the retargeting i hope i will see good result I will update everyone soon i get the result
Used this app for the holidays for retargeting and it was really easy to use! Definitely will continue to use it.
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All seems great for now and will update in the near future with any updates I may have on performance.
Bien pour l instant, jespère que l application fonctionne vraiment et convertis. Je sais pas trop quoi dire d autre mais c est facil a programmer et parametrer en tout cas.
Very easy to set up - hoping for better (and more honest) results than a previous app I have tried. Fingers crossed.
Great app, it really helps you to setup your marketing. Its really easy to use and integrades perfectly with fb.
I have just installed this app I don't know if it will do well but oke.. Can't wait for it to show good results.
I used this app to help me with getting ahold of some of the floater business out there that need to see things more than once. We'll see how this goes. Easy to set up.
I used this app for facebook retargetting. I really like the easy installation and ad creation. Hopefully it does what it intended to do by retargetting.
This app is very easy to use and navigate. better price compared to other re targeting apps that I have come across.
I have been using AKO for another of our stores and it works awesome, providing high ROI. Super easy to use as well. Can't wait to see the results in my new store. Check it out: www.cuadrart.com
I just got this app and set it up. Very simple and understandable instructions. Now anxiously waiting to see if I start getting some sales.
I am writing this review to extend my free trial 14 more days. I have just set it up and I do not know if it will work yet but I will be happy to rewrite the review after some time - however, the set up an installation was fairly painless and easy. I like it better than retargetapp, I did not get results with retarget app.
Very easy to set up, the campaign looks good. I get easily confused about Facebook ads, so this app is really useful. Thumbs up!
Incredibly easy to set up and fast! Already have campaign running and eager to see lasting effects.
I just installed it. Super simple to set up. Can't wait to see the result on this if it really works!
It was very easy to set up. So far that is all I have done with this app. Once I have seen it in action, I will update my review. Thanks
This is the first time that i use this app and i think that it works well, sales take time and patience to give a great feedback
I used this app long time ago for my first store. Now I use it again. This is a great app to increase more sales. Helpful for my business. Easy to use and easy to setup.
Easy to setup and i found some of the features very helpful, like advanced targeting. Hope the ROI be high enough to upgrade my plan.
Love it, very user-friendly and helpful app. I was able to set up a retargeting ad in a couple of minutes
This is really a great app. I have got some incredible ROI very easily. The app is working alone for me ! I can controll all the ads in my Facebook Business manager. I recommand
great appppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp